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**Privacy Policy and Data Protection - EUROBR - Europe Brazil Transports Ltd **

 

EUROBR - Europe Brazil Transports Ltd  ("we", "us", "our") is committed to safeguarding the privacy and personal data of our customers in accordance with the applicable data protection laws in the UK, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information.

 

### 1. Data We Collect

 

We collect and process the following personal data when you use our services:

 

- **Personal Identification Information**: Name, address, phone number, email address;

- **Move Details**: Collection and delivery addresses, items being moved;

- **Financial Information**: Payment details (bank account or credit card information) for invoicing and payment purposes;

- **Communication Data**: Any correspondence, including emails or messages sent to us;

- **Website Usage Data**: Information about your interaction with our website, including IP address, cookie data, and browsing behavior.

 

### 2. How We Use Your Data

 

We use your personal data for the following purposes:

- **Service Provision**: To provide, manage, and execute our moving services, including the coordination of pickup and delivery;

- **Customer Support**: To communicate with you regarding your inquiries, service updates, or support requests;

- **Billing and Payments**: To issue invoices, process payments, and manage any financial disputes;

- **Marketing**: With your consent, we may use your email address to send promotional materials, offers, or newsletters;

- **Legal Compliance**: To comply with applicable laws and regulations, including responding to lawful requests by public authorities.

 

### 3. Legal Basis for Processing

 

We process your personal data based on the following lawful grounds under the UK GDPR:

- **Contractual Necessity**: To perform the contract of services you have requested from us;

- **Consent**: Where you have provided consent for certain types of data processing, such as receiving marketing communications;

- **Legitimate Interests**: For the purposes of providing a better service and improving our operations (e.g., improving website functionality);

- **Legal Obligations**: To comply with our legal and regulatory obligations.

 

### 4. Data Sharing and Third-Party Disclosure

 

We do not sell or trade your personal data. However, we may share your personal information with trusted third parties under the following circumstances:

- **Service Providers**: With subcontractors, logistics partners, or other third parties necessary to deliver our services (e.g., transport companies, storage facilities);

- **Financial Institutions**: To process payments and manage invoicing;

- **Legal and Regulatory Authorities**: Where required by law, for compliance or to respond to legal requests.

 

Any third party that processes your data on our behalf is contractually obligated to protect your personal information and comply with data protection laws.

 

### 5. Data Retention

 

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This may include:

- For the duration of your contract with us;

- For as long as necessary for legal or regulatory compliance;

- For a reasonable period to handle any potential claims or disputes.

 

### 6. Data Security

 

We are committed to ensuring that your data is secure. To prevent unauthorized access, loss, or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect. This includes:

- Encryption of data where appropriate;

- Access controls to restrict who can access your data;

- Regular reviews and updates of our data protection measures.

 

### 7. Your Rights

 

Under the UK GDPR, you have the following rights regarding your personal data:

- **Right to Access**: You have the right to request a copy of the personal data we hold about you;

- **Right to Rectification**: You can request correction of any inaccurate or incomplete data;

- **Right to Erasure**: You can request deletion of your data when it is no longer necessary for the purposes it was collected or if you withdraw your consent;

- **Right to Restrict Processing**: You can request restriction of processing under certain circumstances, such as if the data is inaccurate or being processed unlawfully;

- **Right to Data Portability**: You can request to receive your personal data in a structured, commonly used format, or have it transmitted directly to another controller;

- **Right to Object**: You can object to processing based on legitimate interests or direct marketing.

 

To exercise any of these rights, please contact us using the details below.

 

### 8. Cookies and Tracking Technologies

 

We use cookies and similar technologies on our website to enhance your browsing experience and improve our services. Cookies may collect data such as IP addresses, browser types, and browsing behavior. You can manage your cookie preferences in your browser settings.

 

### 9. International Transfers

 

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms, to protect your data in compliance with data protection laws.

 

### 10. Updates to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. We encourage you to review this policy periodically for the latest information on our privacy practices. Any material changes will be communicated to you through our website or other appropriate channels.

 

### 11. Contact Us

 

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

 

- **Email**: info@eurobrtr.com  

- **Phone**: +44 7474 921856

- **Postal Address**: Europe Brazil transports Ltd, 111 wide way CR4 1BQ, Mitcham, UK

 

If you are not satisfied with our response, you also have the right to lodge a complaint with the **Information Commissioner’s Office (ICO)**, the UK supervisory authority for data protection issues, at www.ico.org.uk.

 

**Effective Date**: [23/09/2024]  

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